USE OF PLAYER INFORMATION
1. A player's personal data (that is, any information about you by which you can be personally identified, such as: name, address, phone number or email address) will be processed by the operator (including its agents and employees) and, where necessary, by our partners and subcontractors, so that the full range of services can be provided to the player. Player information is collected during registration in order to open an account, when the player submits a written request, and in cases where verification is carried out by video call.
2. By using any of the services, the player acknowledges that they have read and agree to the terms of this Privacy Policy, including at the point where the player provides us with Information (and, for the avoidance of doubt, including submitting a request to us through one of the Websites, or only partially completing the account registration process).
WHAT INFORMATION WE COLLECT AND HOW WE USE IT
1. The operator collects Player Information in order to: o allow us to create the player's account so that they can make full use of every feature of the services, including placing bets and playing games; o allow us to receive questions and comments from the player through our support team and be able to respond to them; o comply with the applicable rules on player registration, such as completing age verification, and inform the player about upcoming events, offers and promotions.
2. In addition to the broad list of purposes set out in point 1 above, the operator will use player information, including sharing information with our partners and subcontractors who process data (including, where relevant, player information) on our behalf, solely for: o creating, operating, managing and maintaining the player's account; o providing any of the services requested from us and for any purpose connected with such provision; o verifying the accuracy of player information, including disclosing such information to third parties (including financial institutions, age verification and credit reference agencies) in connection with those purposes (a search report will be retained, and the third party may use the information to help other companies for verification purposes); o preparing statistics relating to the use of the services by you and other customers; o preparing and delivering relevant individual marketing materials; o periodically sending account holders written notices announcing important changes to the service, technical update matters and changes to the set of rules (which includes this Privacy Policy); o complying with legal requirements or with legal processes or actions to protect the interests of sports bodies or other competent authorities; o investigating suspected unlawful, fraudulent or other improper activity connected with the services; o reporting a crime or suspected crime, including money laundering or fraud, and any other purposes necessary to perform our contractual obligations to the player.
3. The operator will not send the player unsolicited information about commercial offers or third-party advertising.
4. The operator may use the player's username and/or name and region for advertising purposes.
5. Phone calls to and from our customer service department are recorded for training and security purposes.
6. We may transfer player information if we transfer or sell our business or any part of it, including in the event of insolvency.
7. If at any time the player wants us to stop processing player information for the purposes set out above, the player should contact us and we will take appropriate steps to stop it.
8. Where verification is carried out by video call, the recording of that verification is retained solely for the purpose set out in point 2 of this Policy and only for as long as is needed to achieve that purpose and resolve any disputes that may arise.
UPDATING PLAYER INFORMATION
1. The player can update or delete their information at any time from their account via "My account / Account details" (where available), or by contacting the support team.
